
Pet Urine Odour Removal
Discover How Chem-Dry Can Eliminate Pet Urine Odours Forever
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P.U.R.T.® system destroys pet urine odour
Here at Chem-Dry South East Melbourne, we love our pets. They brighten up our day and they’re always there to support us, through thick and thin. However, they can make it a real challenge to keep your home clean, healthy and smelling fresh.
Chem-Dry South East Melbourne can eliminate pet urine odours from your carpets and rugs by applying our revolutionary cleaning product P.U.R.T.® (Pet Urine Removal Treatment).
Eliminate pet urine odours forever
P.U.R.T.® contacts the source of the odour and then immediately begins a chemical reaction that destroys the urine odour. It’s shown excellent results on even the most severe urine damage.
If not treated properly, the odour from pet accidents can travel through the entire home and impact your health and your happiness. The smell emitted from an accident area also often leads to repeat incidents in the same area until it is properly eliminated.
Pet urine in the carpet not only leaves an unsightly stain and an unpleasant odour, but it penetrates the fibres and contaminates both the carpet and the floor underneath. That’s why it can require major restoration work, well beyond just a simple cleaning and treating.
The longer an incident goes untreated, the more likely the urine odour is to permeate deeper and deeper into floors, walls and even the framework and foundation of the home. As the urine dries, the liquid evaporates but the urine crystals become even more concentrated and pungent.
The P.U.R.T.® Treatment Process
Simple cleaning deodorising or sanitising (anti-microbial) will only mask the smell temporarily but will not get rid of the issue and will not remove this odour. Until recently, there was not a product available that was effective at removing urine odours. When P.U.R.T.® contacts the source of the odour, it immediately begins a chemical reaction that destroys the urine odour.


- Whether from dog urine odour, cat urine odour or even human urine odour, the source and severity of the odour are determined using specialised tools and detection aids.
- The carpet will then be rinsed and extracted with a hot water rinse to remove the bulk of the urine crystals.
- In worst cases, the carpet is pulled back in the suspected areas to reveal the extent of the damage.
- P.U.R.T.® will then be applied to the affected areas. It is necessary to apply this product heavily enough to dampen all areas affected by the urine (typically, we need to match the equivalent amount of P.U.R.T.® with the amount of urine present).
- Over the next 24 to 48 hours (sometimes longer), the ingredients in P.U.R.T.® will react with the urine, and break down the staining and odour-causing components. It should be noted that at this time the urine odour may increase while the chemical reaction is taking place this is called Off-Gassing.
- This chemical reaction is eradicating the urine at a molecular level ensuring all traces of the odour causing bacteria are removed.
- Once this “Off Gassing” chemical reaction has ceased the P.U.R.T.® process has been completed, and you are left with an odour-free 100% sanitary result.

We are now Certified P.U.R.T.® Masters
We are proud to offer professional Pet Urine Restoration & Pet Urine Decontamination services. Our specialised P.U.R.T.® process is designed to treat pet urine contamination at its source, helping to eliminate unwanted odours and restore affected areas, leaving your home cleaner, fresher and more comfortable for you and your pets.
Frequently asked questions about Pet Urine Odour Removal
How is Chem-Dry’s pet urine odour removal treatment different from other cleaning systems?
Chem-Dry’s Pet Urine Removal Treatment (P.U.R.T.®) is designed to eliminate pet urine odours at their source rather than simply masking them. It penetrates deep into the carpet to target urine deposits, providing a more effective, longer-lasting solution than standard carpet cleaning or deodorising treatments.
Is pet urine treatment safe for pets?
Yes. Chem-Dry’s P.U.R.T.® professional treatments are designed for use in family homes when applied according to the manufacturer’s guidelines.
Can carpet cleaning remove dog urine?
Yes, a thorough Chem-Dry professional cleaning (P.U.R.T.®) is the best way to remove dog and other pet urine stains from your carpets.
How do you remove pet urine odour from carpets?
Pet odours can linger on for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odour.
Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment) to explode the urine crystals and break down the enzymes which get rid of the pet urine odour forever.
Will the smell be completely eliminated?
Results vary depending on the extent of contamination, but specialised treatments like P.U.R.T.® are designed to address the source rather than simply mask odours.
Why does pet urine smell return after cleaning?
Urine crystals can remain deep within carpet fibres, underlay and subfloors. Surface cleaning alone may not remove the source of the odour.
How do you get old dog urine out of carpet?
Many store-bought products give the appearance of cleanliness, but only cover up the dog urine. To fully remove old dog urine stains, the Chem-Dry process breaks down the source of the contamination and tackles even the parts of the stain that you can’t see.
Can pet urine damage carpet fibres?
Yes. Over time, urine can discolour fibres and damage carpet backing if left untreated.
How often should I have my carpets cleaned?
The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home has asthma or allergies, it’s advisable to do it even more frequently.
Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.
How often do upholstery manufacturers recommend that you clean furniture items?
Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home.
How Can We Help You?
The Most Trusted Carpet Cleaning Professionals in Australia.
Founded in 1977, Chem-Dry has become the largest franchise of its kind in the world.
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* Based on studies conducted by independent laboratories of Chem-Dry’s HCE (Hot Carbonating Extraction), P.U.R.T.® (Pet Urine Removal Treatment), Granite Countertop Renewal, and Tile, Stone & Grout cleaning processes. Allergens tested were dog and cat dander and dust mite allergen. Pet odour results based on testing with the most common odour sources found in dog and cat urine. Pet urine bacteria results based on Chem-Dry’s HCE cleaning process and a sanitiser, combined with P.U.R.T. All bacteria results include use of sanitiser. Figures are an average across multiple tests.
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